Shipping policy

Thank you for shopping with us! We are committed to providing you with the best shopping experience possible, which includes a transparent and efficient shipping process. Please review our shipping policy below:

We ship from the US and Canada. Expect fast shipping!

No hidden fees, no surprises, just a seamless experience.

We currently offer shipping to the following destinations:

  • United States: Free express shipping (3–5 business days) on orders over $15, ships from US warehouse in Traverse City, MI.
  • Canada: Free express shipping (3-5 days) on orders over $15, ships from Toronto, Ontario.
  • United Kingdom: Standard shipping (8-14 days) available.
  • Ireland: Standard shipping (8-14 days) available.
  • Germany: Standard shipping (8-14 days) available.
  • France: Standard shipping (8-14 days) available.
  • Sweden/Norway: Standard shipping (8-14 days) available.
  • Netherlands: Standard shipping (8-14 days) available.
  • Belgium & France: Standard shipping (8-14 days) available.
  • UAE: Standard shipping (8-14 days) available.
  • Australia: Shipping to Australia is available; however, please expect longer delivery times ranging from 15 to 20 days depending on the destination within Australia.

Shipping Methods

  • Standard Shipping: 8-14 days for Ireland, Belgium, Sweden, Norway, Germany. Netherlands, France, UAE, United Kingdom and 15-20 days for Australia. 

  • Express Shipping: If you need your order to arrive sooner, we offer express shipping services with delivery times of 3-5 days within the United States and Canada.

Processing Time

All orders are processed within 1-2 business days. Please allow this time for order preparation before your shipping method's estimated delivery time begins.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if provided). You can use this tracking number to monitor the progress of your shipment.

Shipping Fees

The cost of shipping is determined by your location, the shipping method chosen, and the weight and size of your order. Shipping fees, if applicable, will be displayed at checkout for your review before completing your purchase.

International Shipping

For international orders (outside the United States, Canada, the United Kingdom, UAE, EU and Australia), please contact our customer support team for shipping options and estimates before placing your order.

Customs and Duties

Please note that international shipments, may be subject to customs duties, taxes, and other import fees imposed by your country’s customs authorities. These charges are not included in your order total or shipping cost and are the responsibility of the recipient (DDU – Delivered Duty Unpaid).

If you have any questions about shipping or need help with your order, our customer support team is here to assist. We're committed to making your experience with Smul Store seamless and enjoyable. Thank you for choosing us!